Frequently asked
The questions we get most often from first-time importers and from businesses switching logistics partners.
Our main lane runs between the Philippines and Vietnam in both directions — Manila, Cebu and Davao to and from Ho Chi Minh City (Cat Lai), Hai Phong and Da Nang.
We also handle domestic freight within the Philippines and can coordinate shipments to and from other Southeast Asian markets on request.
As an indication only: sea freight is usually around one to two weeks port to port, and air freight a few days. Customs clearance and inland delivery are added on top of that at both ends.
Actual transit depends on the sailing schedule, the port pair, whether your cargo shares a container, and how quickly documents and inspections clear. We give you a specific window with every quote rather than a generic figure.
Not necessarily. If you have your own entity and licence, we can clear the shipment in your name. If you do not, our import and distribution service lets us import under our own documentation and hand the goods over to you afterwards.
That second route is what most businesses use when they are testing a market before setting up locally.
There is no minimum container. Small loads travel as LCL, meaning your cargo shares a container with other shipments and you pay for the space you occupy. A single pallet, or even a few cartons, is a shipment we will handle.
For very small and urgent consignments, air freight is often the better answer and we will say so.
You tell us the product, the supplier and roughly how much you want to test with. Before anything ships, we check whether the product can legally be imported and what permits apply. We then move the small order through the complete cycle: pickup, freight, clearance, duties and delivery.
Afterwards you get a full landed cost breakdown and a short written note on what to change before a larger order — packaging, documentation, supplier terms or shipping mode.
To quote, a packing list and a commercial invoice or supplier quotation is usually enough — a clear photo works fine. To ship, we typically need the commercial invoice, packing list, and depending on the goods a certificate of origin, product certificates or import permits.
We tell you exactly what applies to your cargo before booking, so nothing is discovered at the port.
Freight is priced on volume or weight, whichever is greater, plus origin and destination handling. On top of that sit duties and taxes, which depend on the product classification and declared value, and then clearance and delivery.
We quote these as one landed cost figure so you can check your margin before committing. Where a charge genuinely cannot be fixed in advance, such as a port storage fee caused by an inspection, we flag it up front and explain the likely range.
Yes. We pick up at supplier sites, check the quantity and condition of what was actually loaded, photograph the cargo, and consolidate multiple suppliers into a single shipment at our warehouse before it moves onward.
Yes. We classify the goods, compute the duties and taxes, file the declaration, attend inspections where required and coordinate release. Where we act as importer of record, we settle the duties directly and bill them back to you as part of the landed cost.
Yes. Our facility in Pulilan, Bulacan handles short and long-term storage, receiving and put-away, pick and pack, order fulfilment and returns. You can hold stock with us and release it as you sell.
We do not handle dangerous or prohibited goods, and we will not misdeclare cargo to reduce duty or bypass a restriction. Some categories — food, cosmetics, medical devices, chemicals, certain electronics — are shippable but require product registration or permits, which takes time and sometimes makes a small trial order impractical.
We review this before quoting and tell you plainly if a product is not viable rather than discovering it at the border.
Send us the origin, the destination, what the product is and roughly how much of it. If you have a packing list or supplier quotation, attach it. We will come back with the freight option, the documents required, the transit window and a landed cost estimate.